USA Script Helpers

Attention All Customers Effective as of Thursday, October 5th 2023 8PM CST *ALL orders for Ozempic 4mg/3ml will be temporarily unavailable for purchase until Mid November. Join our waiting list or contact us directly to be notified once inventory is available. Ozempic 2mg/3ml is still available for purchase. Maximum 3 pens per customer. We sincerely thank you for your cooperation.

⚠️January 2nd • Cold Chain Shipments will resume.
USA Script Helpers

Use USH5OFF code to receive 5% off on your first order. Call Us Now : 1 (888) 646-7749

Use USH5OFF code to receive 5% off on your first order. Call Us Now : 1 (888) 646-7749

Frequently Asked Questions

Common questions about our service

All orders may take 1-2 business days to be processed and 7-10 business days to receive from the date shipped. Should the medication be coming from an international vendor it may take 4-6 weeks to receive.

All international orders for Ozempic will be substituted with a Canadian source and shipped from Canada should stock be available at the time of preparing your order.

If you have received a defective order, please be sure to follow the following:

Step 1. Take a picture of your medication or a video. Be sure to send it over to support@usascripthelpers.com or simply upload it to your account with us.

Step 2. Send us an email that includes the following:
• Your first and last name
• Order #
• Name of medication •
strength • qty
• reason of complaint
• remedy to fix this
• attach a photo to show visual

Step 3.
Wait for up to 24 business hours for a member of our loyalty to give you a callback.

Yes we do!
When requesting to price match with a competitor company, you must provide the url to the competitor’s website showing their pricing for the product being requested. Price match requests are guaranteed to be submitted once orders have been placed. Due to product availability, some conditions may apply. This offer cannot be combined with any coupon or other special offer(s). If the competitor company charges a shipping fee, that shipping fee will be added towards your order. Any further questions, please speak to the next available agent.

Due to the global shortage of Ozempic, Ozempic is exempted from any price matches.

You will need to use 3 regular postage stamps or 1 international postage stamp.

Mailing Address:

USA Script Helpers

PO BOX 61067 Grant Park

Winnipeg, Manitoba R3M 3X8

Canada

You may email, fax or upload a copy of your prescription(s). Our fax # is 1-888-552-4019. Our email is support@usascripthelpers.com Please keep it mind it may take 1-3 business days to apply your prescription to your profile. Within 3 business days, your order will continue be processed. We ask that you provide a copy prior to mailing. Doing so will allow us to avoid any additional delays in processing your order. Please note, we still require for the paper prescription to be submitted to us. Failure to do so, may result to future orders not being shipped.
Should your doctor’s office fax the prescription directly to us, you are not required to mail the paper prescription.
Please keep in mind, your order will remain on hold until the copy of your prescription and method of payment has been received. Your order can be processed using the copy of your prescription. Should you only be submitting your prescription via mail, your order will be held for the physical prescription to be received. We thank you in advance for your cooperation.

If you are ordering a prescription drug, yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.

All patients receiving prescriptions from a Manitoba pharmacy have the right to receive patient counselling. Call us at 1 (888) 646-7749 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.

We are now shipping all non cold chain medications such as tablet medications, creams, patches, inhalers to the UK and Australia market. No injectables are available at this time to these regions. Shipping is $50.00 USD and shipping times is between 4-6 weeks to receive.

USA
Australia
United Kingdom

Yes, your prescription must be issued from a doctor within the USA if we are shipping to the USA. Prescriptions must be issued from your doctor in your country of residence to ship within that country. Prescriptions issued from doctors located outside of the USA when shipping to the USA will be denied.

Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!

When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.

No, USA Script Helpers is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted Canadian pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.

Our contracted pharmacies will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.

Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.

Our contracted pharmacies do not ship narcotic and controlled substances such as tranquilizers or opiate-containing medications. USA Script Helpers reserves the right to refuse to accept orders for medications where there is a concern for potential abuse.

A generic equivalent medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic equivalent medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

A generic equivalent medication may different from the brand name medication due to size, shape, color or any additional fillers. If you have any additional inquiries, you may speak to our Pharmacist.

If you are used to brand name medications and have ordered a generic equivalent medication through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generic equivalent medication do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.

If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

If you have ordered a generic medication and see variance from the generic equivalent medication you purchased locally please be aware that generic equivalent medication manufactured by different companies will have different appearances.

Due to the ever changing market our contracted pharmacies might not have all medications available for sale. If you cannot find the medication that you are looking for, a request to source your medication can be done through our Product And Pricing team. It may take 5-7 business days to receive a response from our vendors. In order to submit a request to our vendors regarding your medications, a basic profile is required to be created. Keep in mind, we do not carry narcotics or controlled substances.

Absolutely! We have taken every precaution to ensure each and every transaction is safe and secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized access.

We ship to all over the USA including Alaska and Hawaii.SHIPPING FEES – ALL NON INSULIN MEDICATIONS SHIP AT $14.99 USD AND FOR ALL INSULIN MEDICATIONS IS $29.99 USD

As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will apply a credit for the full amount of your purchase. The choice is entirely up to you!

Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.

At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. However, we are able to provide customers with medical expense reports to make insurance claims.

Although USA Script Helpers is not affiliated to CIPA nor Pharmacychecker approved due to the variety of medications that we are currently offering. However, please be advised, should you have current pricing of the competitor companies approved by these platforms we will price match their pricing.

We would like to help you save! We have coupons and special offers available. You will input your coupon code upon check out. You may use a referral credit in combination with receiving 5% off for electronic checking/method of check and 5% off for a Facebook like.

Like our Facebook page and you will receive a 5% discount. That coupon code will be available on our Facebook page. The maximum coupon codes we will honor per order is two.

The Facebook coupon is a one time offer that cannot be applied to other orders. A price match request cannot be combined with any special offers or discounts. As well, when pricing with another company, should the competitor have a shipping fee you will be required to pay for that fee.

Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

 

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Receive a $35.00 referral credit for any one that you refer to us! We offer over-the-counter, pet and best valued medications. The new patient will receive a $35.00 credit once (s)he places an order over $100.00. You, the existing patient, will receive a $35.00 once the new patient’s order has been shipped! There is no limit on the amount of friends and family you may refer to us! If you have any additional questions regarding our Referral Program, please feel free to give us a toll-free call or contact us via our LiveChat service.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Should your method of payment be declined it may be due to an international block as we are located outside of the USA. Should this happen you are to contact your financial institution and advise them that you are aware of the charge coming from Canada.

Once you have spoken to your financial insitution simply give us a call back or send us an email to advise us to Reprocess the method of payment on file. Do NOT disclose any credit card information via email.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Any order that requires refrigeration is shipped on Monday, Tuesday, Wednesday and Thursday of every week. We do NOT ship on Friday’s to avoid orders from sitting in transit.

Once you have spoken to your financial insitution simply give us a call back or send us an email to advise us to Reprocess the method of payment on file. Do NOT disclose any credit card information via email.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Yes, we retail insulin for pets as well. Simply send us a copy of your pet’s prescription. Register an account using your information along with your pet’s information. You can set up the account along with the order either online or through the telephone with a customer service specialist.

Once you have spoken to your financial insitution simply give us a call back or send us an email to advise us to Reprocess the method of payment on file. Do NOT disclose any credit card information via email.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

You may place an order for up to 3 months quantity/90 days of your prescription required medication(s). This is for both humans and pets!

Once you have spoken to your financial insitution simply give us a call back or send us an email to advise us to Reprocess the method of payment on file. Do NOT disclose any credit card information via email.

No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

We do NOT accept prescriptions from other countries. Regardless if you are a dual citizen, the prescription must be issued from a doctor located in the USA.

The delivery timeframe for orders in Singapore and all orders coming from vendors outside of Canada is typically 10 to 14 business days. However, please note that this is an estimate and may vary depending on factors such as the availability of the item(s), shipping location, and unforeseen circumstances such as customs delays or adverse weather conditions.

Our delivery timeframe is based on the time required to process and fulfill your order, as well as the shipping time to your location. We strive to ensure that your order is delivered to you as quickly as possible, while also taking into consideration any potential delays that may occur.

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery and get real-time updates on its status.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team for assistance. We will investigate the issue and provide you with an update on the status of your delivery as soon as possible.

Unfortunately, we are unable to expedite the delivery of orders in Singapore at this time. However, we are constantly working to improve our delivery process and will notify our customers if expedited delivery becomes available in the future.

No, there are no additional fees or charges associated with delivery. The price you pay for your order includes the cost of shipping to your location.

IMPORTANT NOTICE

The holiday season commences on November 15th, 2023, and concludes on January 15th, 2024. Please be aware that shipping times are slower during the holiday season. Canada Post also suspends their shipping guarantee during this period. We kindly ask that you place your orders as early as possible to avoid the holiday rush.

 

All products sourced from Canada may take up to 10-14 business days to be received from the original shipment date. Additionally, internationally sourced products could take anywhere from 6 to 8 weeks to reach your doorstep from the shipping date. We appreciate your choice in USA Script Helpers.

USA Script Helpers

Disclaimer

If you have any questions or would like to speak to a Pharmacist from our contracted Pharmacy department, please do not hesitate to give us a call at our toll free number: 1 (888) 646-7749.

3-Month Supplies

As the amount of medicine constituting a day supply depends on your doctors directions for use, different patients are permitted to order different quantities. Placing an order for more than a 3-month supply may delay your order as we will need to contact you. Contact us for assistance if your 3-month rule compliant desired quantity is not shown.